Refund policy
RETURN AND REFUND POLICY
Effective Date: June 11,2026
Overview We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 days of the delivery date
- The item must be unused, unwashed, and in its original condition
- The item must be in its original packaging with all tags attached
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items The following items cannot be returned or refunded:
- Perishable goods (food, beverages)
- Downloadable digital products
- Intimate or sanitary goods
- Items on sale or purchased with a discount code
- Customized or personalized items
- Items damaged due to misuse or improper handling by the customer
How to Request a Return To initiate a return, please contact us within 7 days of receiving your order:
- Email: [your email]
- WhatsApp: [your WhatsApp number]
- Business hours: Monday–Friday, [9am-5pm]
Please include the following in your message:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item (required for damaged or defective items)
Our team will review your request and respond within 2 business days.
Return Shipping
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for the return shipping cost.
- Please use a trackable shipping service when returning items. We are not responsible for items lost in return transit.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3–5 business days
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Refunds will be issued via the original payment method:
- Bank transfer (BCA, Mandiri, BNI, BRI, etc.)
- GoPay / OVO / DANA
- Credit/debit card (processing time may vary by bank)
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us at [your email] or WhatsApp [your WhatsApp number].
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 2×24 hoursof delivery with:
- Your order number
- A clear photo or video of the damaged/defective item and its packaging
We will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds If you haven't received your refund after the stated processing time:
- Check your bank account or e-wallet again
- Contact your bank or payment provider — processing times may vary
- If you still have not received your refund, contact us at [your email]
Contact Us For any questions about our return and refund policy, please reach us at:
- Email: [your email]
- WhatsApp: [your WhatsApp number]
- Business hours: Monday–Friday, [9am-5pm]